Release Notes

20 JUNE 2018

Commander app supports password managers
At Mews, we take security very seriously. That's why we've made it even easier for you to sign in to the Commander app on your iOS device with a compatible password manager. To get started, you'll need to have a password managing app, such as 1Password or LastPass, already installed. Then just set up the app's extension using one of the handy guides from 1Password, LastPass, or your app of choice. The next time you sign in to Commander, your secure login information will be just a couple taps away.

Searchable Channel Confirmation Number
We've added the ability to search for reservations by channel confirmation number. Simply enter the complete number in the search field and the reservation will appear in your results. For more information about searchable items in Mews Commander, see our related article.

Messerschmitt Door Lock Integration
If your property is using the Messerschmitt door lock integration, you can now encode keys directly in Mews. To get started on setup, contact integrations@mewssystems.com and check out our guide article.

Chat with Us
We've just made it even easier for you to ask questions and get answers. Simply click the Help icon on the Dashboard header to start chatting with a live support agent, or go to Main menu > Help > Contact support. We're here for you.

7 JUNE 2018

OTA Reservation Notes
When a customer makes a reservation through an OTA, any notes attached to the booking are now automatically sent to Commander. You can view these OTA booking notes anywhere in the system where notes are typically visible, such as the Reservation Module.

Modification of closed bills
Due to popular demand, admins can now choose to enable optional modification of closed bills. Within your accounting configuration, select this item under 'Options' to reassign bills or edit some properties even after closing.

Create and manage multiple notes
In the Reservation Module, we've added the ability to create multiple notes for a booking. Simply enter your message in the box and click OK; your note will be saved and an additional box will appear for you to enter another, should you need. For more information, see Reservation Module - Notes.

Improved design of input fields
In Commander, input fields have been given a new and improved look. Thanks to this design update, you'll be able to see even more information on a page – making it possible for you to work faster and more efficiently.

Automated deposits
Previously, the option to automate deposits was only available in countries where it is required to pay VAT at the time of payment. However, if your legal environment requires VAT be paid at the time of consumption, you can now take advantage of this automation as well. When you turn on "Automatic deposit settlement," the system will automatically recognize your property's legal environment and create a deposit with a tax rate of 0%, allowing you to track payments for upcoming reservations without accounting for VAT until you need to. To read more about how to enable automatic deposits, see Rate Groups.

Automatic login for Productboard
We've made it even easier for you to request features and leave feedback. Now, when you access Productboard through the main menu, you'll automatically be signed in using your Commander login information.

Choose number of keys to cut
Previously, when you selected the option to cut keys for a reservation, the system automatically created enough keys to match the number of people staying in the room. However, we've now added the ability to choose how many keys you would like to create (for example, if there are two people booked to a space, you will be presented with the option to create either one or two keys). For more information, see our guide article.

Kaba saflok keys
For properties using Kaba Saflok key cutters, you can now encode Kaba keys directly in Mews. Contact our integrations team at integrations@mewssystems.com to get started on setup.

Select City & Dates fields in Distributor
For properties that manage multiple locations, the first step in Mews Distributor has been improved to create a better user experience. Section titles and labels have all been clarified so that users know which fields to complete and when.

South African Legal environment update
The South African legal environment has been updated this week for stays of 28 days or longer. The system will now automatically assign a VAT rate of 9% when a guest books a reservation for that amount of time.

4 JUNE 2018

Stay products per person per stay
You can now add and charge stay products per person per stay. With this additional charging option, it is even easier to add certain products—such as dinner or spa treatments—allowing you to create more inclusive stay packages for guests.

31 MAY 2018

Returning Customer Classification
Previously, all customer classifications needed to be manually assigned in the Customer Profile. Now, however, when customers return to a property they have visited before, they are automatically assigned the "Returning" customer classification. For more details on customer classifications, see our article on Customer Profiles.

Webhook export target
This week, we've added a new export target type for creating export schedules. In addition to sending data to an FTP server or e-mail address, users will now also be able to receive data in JSON format via webhook. Those who are already using Zapier can start taking advantage of this new feature immediately. For more information, see Export Targets.

23 MAY 2018

New Navigator
This week we're very excited to release our brand-new Mews Navigator web application. In light of GDPR regulations, we've rebuilt the entire platform from scratch and given users much more control over their data. Navigator is packed with a bunch of great new features, such as an improved online check-in process, the option to request profile deletion, and a sleek new design. Users can edit their profiles and control exactly which properties their details are shared with. As guests complete their online check-in, they can update all of their personal data accordingly and send it directly to you (their accommodation provider), speeding up their check-in process upon arrival and ensuring that guests can simply relax and enjoy their stay. Navigator is a core project which will be continuously updated and improved as we add more features and functionality. Find it now at https://www.mews.li/navigator/.

Bills cannot be modified after closing
Users no longer have the ability to modify the address, customer, or company details once a bill has been closed. Furthermore, altering information within the customer or company profiles will not affect closed bills in any way. If you need to fix an address or the name on a closed bill, you can rebate all bill items simultaneously using our new "Rebate" function. Once all information is corrected, you can issue a new bill with the amended customer, company, or bill items.

Editable taxation date
The "Taxation date" field is now editable, meaning that properties can modify the taxation date on any invoice before it is issued. On the "Review and Invoice" screen, this field will automatically be pre-filled with the date of creation, but it can be edited as required to satisfy all your accounting needs.

17 MAY 2018

Marketing Opt-out by default
Previously, customers were asked to indicate if they would like to opt-out of marketing updates, however, now all guests are automatically opted-out of these updates by default. Instead, guests can now indicate whether they'd like to opt-in and receive updates as they complete their registration cards.

Hover to see your local currency
After receiving valuable feedback from our Mewsers regarding the redesign of the New Reservation screen, we've brought back an old feature that was missed. Once again, you can hover over rates to view them in your default currency (if they're not already).

Calendar events in Occupancy and Availability
If you've already been using calendar events on your timeline and rate management screen, you'll now find that they're visible in our Occupancy and Availability Reports as well. Hover over the numbers by each date to see details about those events. If you'd like more info, feel free to read our article about calendar events!

Specify Channel confirmation ID
When creating a reservation that was booked via a travel agency, we have added an additional optional field to our New Reservation Screen where you can specify a Channel confirmation ID if applicable. This number will then be displayed on invoices and in reservation details. For further guidance, you can check out our New Reservation Screen article.

View Channel Manager Queue
To ease your operations, enterprise admins now have access to view their Channel Manager Queue directly through the Main Menu. Navigate here to keep track of your change notifications, inventory pushes, and reservation data.

View Export Queue
To create more transparency, admins can now access your property's Export Queue directly from the Main Menu. Here, you can see the status of all your exports and download any processed items as needed.

Reason for cancellation
Sometimes guests simply cancel bookings directly with no further reason provided, so for these occasions, we've added a new cancellation reason called 'Requested by guest`.

9 MAY 2018

Rebate all bill items
Bill rebates can be complicated in Mews as it has previously not been an automatic process. Now, rather than recreating each bill item, users can recreate an entire bill for rebate in just one click. Simply navigate to the bill that needs to be rebated, look for the 'Rebate' button, and click on it. After confirming the rebate, each item listed on that bill will automatically be recreated in the equal but opposite value and will be added to a new open bill in the customer's profile, which can then be amended or closed as necessary. Please note that the original bill will be unaltered; rather, this feature will create a duplicate of those bill items with a corresponding negative total to balance that original amount.

Primary address indicator
In customer profiles, people often have multiple addresses to include in their contact information. Although it was previously more difficult to identify a customer's primary address, it is now clearly labeled within each customer profile, under the 'Profile' tab. The first address added to any profile will be automatically labeled with a blue 'Primary' badge. To change this address, simply click on the address and use the Google address search to complete fields with the correct address details. This primary address will then be used as default for any closed bills or invoices.

Choose export schedule file format
Previously, when creating export schedules, users only had the option to send files in excel format. Now, we've added an additional option to deliver export files in .csv format, to further customize operations for each property's needs. For existing export schedules, you can change any file format preferences as needed, simply navigate to the Main Menu, then click 'Exports' and 'Schedules' to view all previously created schedules.

3 MAY 2018

Manually charged payment options
For customers that prefer to pay by debit card, we have added some additional options to our billing screen for manual payments. Within your accounting configuration, under the field labeled 'Accepted manual credit card types', properties can select which credit card types they'd like to enable. Then, as you take manual card payments through the customer profile 'Billing' screen, only these enabled options will be available for selection.

Opt out for marketing e-mails
Many guests prefer not to receive any marketing e-mails after their stay. To accommodate these requests, we have added some preference indicators to registration cards and to guest profiles. Within your registration card configuration page, look for 'Display marketing e-mail opt-out' under 'Options', which will give customers the choice to subscribe to future e-mails as they fill in their personal details. Then, in each customer profile 'Internals' tab, under 'Options', you can select or deselect 'Send marketing e-mails' to indicate this guest preference and update your mailing lists accordingly. Please note that invitation to online check-in and other e-mails related directly to their booking are not included in opt out.

Restructured cash payment form
Within the customer 'Billing' screen, we have restructured the cash payment form to include a more logical progression of required items. Select cashier first, followed by currency and amount, which will provide easier navigation as employees take cash payments for stay or services.

Filter by counter in financial reports
To more flexibly view your property's financial data, we have added some additional filters to some of our reports. Our 'Bills and invoices' report and also our 'Accounting report' have both been improved with the addition of 'Counter' filters. Use these filters to search for and identify a particular record or to view only the financial documents closed using an individual counter. Additionally, filter results may be even more useful for properties who use specific counters for specific purposes.

Updated productboard
After the release of our brand new Productboard last week, we received a lot of great feedback from our beloved Mewsers. As per these requests, we have added several new items to our boards, which are available for voting or commenting. Keep checking back to add more feature ideas, vote on your favorites, or check the status of what's currently being developed.

Documentation redesign
Our documentation platform has been completely revamped this week. Click on any of the help links throughout the system to see the brand new design of our guide content on Gitbook. You can also navigate to our guide using the main menu under the 'Help' section.

Final feedback for the New reservation screen
After releasing the new design for our new reservation screen, which has been available now for several months, we are eager to continue improving functionality while also gathering feedback from all users. As we still plan to discontinue the old design in the next few weeks, we would love to hear your thoughts on what could still be improved. Please send your feedback and suggestions to support@mewssystems.com so we can make some final upgrades before the final transition.

26 APRIL 2018

Introducing productboard
We're excited to announce our brand new Productboard this week. This new addition will be the go-to place for requesting new features, voting on your favorite ideas, and viewing the things that we already have planned. In the main menu, under the 'Help' section, click on 'Request feature' and tell us your thoughts!

Upload files to customer profile
Files can now be uploaded to customer profiles to keep records of any important information. Navigate to the 'Profile' tab and within the 'Files' section, click the + button, choose, and upload your file to keep it safely with the rest of that customer's personal data. To view a customer's file, simply click on it to begin download automatically.

Sticky headers
For easy reading, we have added sticky headers to all reports in Mews. Now, as you scroll through your data, the column titles will always be visible so you know exactly what you're looking at.

Door lock integrations
Connecting key encoders to Mews is a great way to cut down on check-in time and simplify processes, allowing properties to send commands directly from Mews Commander (and soon the Mews Operator) to your key encoding devices. As of now, Mews works with Onity, VisiOnline, Hotek, Salto, and JustIN Mobile by Salto to encode keys. Each integration is not only easy to use, but can be almost fully set up by properties themselves. Navigate to our user guide for more information about integrating these solutions with your property.

Legal environment updates
The Slovak legal environment has been updated this week to include customer address as an additional required field for their reporting. We have also added another tax identifier for billing and invoicing.

For the Spanish legal environment, we have updated and improved registration card fields, adding several pieces of customer data.

18 APRIL 2018

Automated Preauthorizations
Automate your payments with more flexibility using additional settings for automatic preauthorization charging. Within each rate group, look for an additional field labeled 'Settlement action', where you can choose to either automatically 'Charge credit cards` on file or 'Create a preauthorization' to be processed later at the time of your choosing. Click here to watch our video about automating your preauthorizations.

Keyboard shortcuts
Complete all identity document details quickly and easily using brand new keyboard shortcuts. Use the 'TAB' key to switch to the next field or 'SHIFT + TAB' to navigate back. For drop-down menus and datepickers, use the 'ARROW' keys to select from the options and use the 'ENTER' key to make the your selections. When you've returned to the customer profile, while the '+' button is highlighted, simply press the 'ENTER' button again to add additional identity documents as needed.

Group filters in Reservation report
Viewing options for group reservations has been improved within our reservation report. In the 'Group by' filter, you can select 'Group' to view your bookings with group name as the section titles. Results are also ordered by group size from smallest to largest for easy classification.

12 APRIL 2018

Additional filter in Customer Statistics report
Within our Customer Statistics report, we have added an additional filter that allows users to narrow their results by customers arriving, colliding, departing, or in house.

Notifications for failed commands
As device commands are crucial to property operations, it is also important to know if they are not successful. Therefore, we've introduced user notifications for all failed device commands, so that any problems can be solved quickly without interrupting your enterprise. You can also find this information in the Device Command Queue, which has now been added to the Main Menu for easy access.

Improved reservation report export
Within our Reservation report export, we have changed the format of Channel manager details for clarification. Rather than the single column including all origin data, you will now find that it's split into three different columns, titled 'Channel manager ID', 'Group channel manager ID', and 'Group channel confirmation number'.

Special events in timeline and Rate Management
Update your property's timeline and rate management screen with all your special occasions. Navigate to your main property settings and look for 'Calendar events' to enter anything noteworthy. Event count will then appear in the top section of the timeline and rate management screen next to the corresponding dates. You can also hover over these numbers to view event details.

View additional employee details
Our employee overview page is a great tool for managers to quickly check each person's platform privileges. Most of these settings can be viewed by hovering over the 'Admin' column, but we've added additional fields for a more complete summary of rights. Now, you can also view Department, Cashier access, and all additional rights, listed under the 'Options' column.

Filter Group bookings in accounting report
Navigate to our accounting report, and under the 'Group by' filter, you can now select an additional option labeled 'Group'. This filter allows you to view your property's group reservations organized by their group name for easier reporting.

Alternate availibility calculation option
Previously, in case of overbookings, those extra reservations would transfer to your next available space categories, and those numbers would automatically reflect in your availability calculation system-wide. In addition to that previous method, we are introducing an alternate method of calculating your property's availability data. Navigate to your general stay settings and under the 'Availability calculation strategy' field, select 'Discrete' if you would like to prevent overbookings from affecting the vacancy of any space categories that were not originally selected.

6 April 2018

Two-factor authentication
Your property's personal data is very important and we takes cyber security very seriously. Now, secure your Mews accounts and decrease risk by navigating to the security tab of your user profile and enabling two-factor authentication.

Clear customer data
In order to comply with upcoming GDPR legislation, customer data can now be deleted from Mews upon request. In that customer's profile, under the 'Profile' tab, click on 'Clear customer profile' to delete all personal data within the profile section excluding 'Last name'. The customer profile will still exist in Mews to maintain billing and reservation records, but all personal data will be cleared.

Renamed "Payment report"
For clarification and consolidation, we have renamed the 'Financial Transactions' report, which is now called the 'Payment report'. All report details are as they were before, but naming has been changed throughout the system and documentation.

Default New Reservation Screen
When creating new reservations, the New Reservation Screen will be used by default as we will discontinue the old design in upcoming weeks. Users will temporarily have the option to switch back to our old design, however users should begin transitioning to the new design, as it will be exclusively available soon.

Update default rate
Default rate was formerly the first rate ever created at your property. Now, you choose an update your default rate as needed. Navigate to the main rates page, click on the rate you'd like to make default, and look for the toggle button in the 'Detail' tab. The 'Rate management' button on the Dashboard will lead you directly to the 'Pricing' tab of your selected default rate.

29 March 2018

Optional split of deposits on bills
Separating deposits on bills has been made optional. Navigate to your accounting configuration and enable this feature under 'Options' to create a separate section for 'Deposits' between the 'Items' and 'Payments' on all bills.

28 March 2018

Search timeline by space category name
The 'Select space' field at the top of the timeline now allows you to search by the name of your space categories for easy navigation.

Deposits separated on bills
Bills have been reorganized with deposits now visible in their own separate section between items and payments.

Accounting category classifications
Update each accounting category with new classifications for events, facilities, sport, technology, tourism, and wellness. Once updated, you can use the 'Group by' filter to view your revenue data in both the accounting report and manager report.

After start e-mails
Enable after start e-mails to welcome your guests once they arrive and complete check-in. You can also create and customize your own mail template to include any important information that guests should know.

Military customer classification
Customer profiles now include an additional classification for Military personnel. Navigate to the internals tab, select this item and an icon will be displayed with customer data.

Notification improvements
The look and feel of your notifications have been improved, providing faster delivery of your important info. Using the ellipses, you can 'mark as seen' or 'mark as pending' as needed.

Optional display of voucher codes
Modify your Distributor configurations with the option to display or hide your voucher code from guests booking via Mews Distributor. By default, codes are displayed, but simply select 'Yes' or 'No' in the 'Display voucher code' field to update your preferences.

Distributor availability display
Availability display has been improved for guests booking via Mews Distributor. Now, occupied space category images are displayed in greyscale and separated to the bottom to distinguish them from selectable categories.

23 MARCH 2018

Customized rate restrictions
Updated rate restrictions provide more customization options. Start and end dates are now optional fields so that restrictions can be created for permanent use. Additionally, date restrictions are now used only to prevent bookings within the selected interval. Please note that all restrictions currently being used by your property will be automatically migrated into this new restriction format.

Employee Table Improvement
Admins can now view crucial information from the main employees page. Hover over the 'Admin' column to view each employee's privileges. Additionally, you will see a column for e-mail address, and with our upcoming releases, the 'Authenticator' column will be used to indicate each employee's use of two-factor authentication.

Unified data labeling
The naming of all report filters has been unified and clarified throughout the system. Check our Reservation report, where you'll find added hints for each filter option.

Added Creator details
Creation information has been clarified throughout the system. Now, for all items and throughout all reports, date and time is listed in addition to the name of the employee who created it.

Added Customer information
For easy reference and clarification, we've added an additional column for customer to our Fiscal Record report. Click on any name for a direct link to their customer profile.

Added Billing Notes
Billing notes are now visible within our Bills and Invoices report, meaning that any important details added during the payment process can be easily transferred to your accounting team with no additional copying and pasting.

Automatic settlement improvements
Customize your rate group settings by choosing which items to include in the automatic settlement of reservations. Use the 'Extent' field to include or exclude nights, products, or additional expenses in the settlement cost.

21 MARCH 2018

Mobile application update
New updates are now available for your mobile applications. Navigate to the AppStore and download the latest versions of Mews Commander: version 1.2.4 for iOS or version 2.4 for Android. Please note that all Commander applications must be up to date with the latest versions to remain compatible with upcoming features.

Improved Timeline Labeling
Scroll through the timeline with improved labeling of customer name and classifications. Details now move dynamically for longer stays that may extend past the visible window, ensuring easy access to important information at all times.

Reservation Overview Upgrade
Our revitalized reservation overview report now includes an additional tab only for 'Stay overs'. Furthermore, now you can view your statistics according to the number of customers or the number of reservations. Simply navigate to the statistics tab and select the desired viewing mode in the 'Type' filter.

8 MARCH 2018

New export intervals
We've added four additional intervals for creating customized export schedules that include the data that you need. New intervals include day after tomorrow, day before yesterday, upcoming quarter, and upcoming year.

Distributor themes
As you configure your Mews Distributor settings, now you can customize your display even further using dark or light themes to compliment your primary color.

1 MARCH 2018

Undo Checkout
Users now have the ability to undo checkout for reservations. Simply enter a reason and click the 'Undo' button to complete checkout later.

Custom housekeeping intervals
For properties that have multiple cleaning cycles for different spaces, now you can optimize your schedule with customized housekeeping intervals by room type.

Billing screen consolidation
To simplify our billing screen, we've merged the 'Move' and 'Assign' buttons into one multi-function button. Now, you can use the 'Move' button for any future item transfers, either to a company or another customer.

Improved occupancy widget
View your occupancy percentage directly from the dashboard occupancy widget. Simply hover over the bars for each space category to view the percentage for that day.

22 FEBRUARY 2018

One-Click Payments
Simplify your checkouts with far fewer clicks. Where there used to be a "Review and close" button, you can now charge payments via our merchant integration and close customer bills simultaneously, making your checkout process easier and faster.

Customer birth dates
Birth date has been added as an additional field when creating new customers, keeping profiles updated with the most important details.

Employee profile images
View your staff hierarchy much easier. Our employees page has been updated to display profile images next to each employee's name.

15 FEBRUARY 2018

Brand New reservation screen
As we have more and more chains using Mews, we understand the need to create bookings in one spot for multiple properties. Some time ago we have implemented this functionality for our booking engine Mews Distributor and now it was time for direct bookings in Mews Commander. You will now be able to switch between the current New reservation screen and the new one which allows you to select in which property of the chain the reservation should be made. Click here to watch our video about the new reservation screen.

Delete Room Categories
Improve and consolidate your property settings by deleting old or unused room categories. Click on the title of the unwanted category, look for the trash can icon, confirm deletion, and your list will be updated in no time.

Release notes notifications
To keep the everyone informed, users will now receive a notification with a link to our updated release notes every time that we introduce new changes or features.

Consolidation of Orders
Our orders page has been reorganized to display data in a more logical fashion. The state of each order will be displayed with a color-coded state badge, and the created column has been merged with creator. You can also hover over the state badge to see time of state change and who is responsible for the change.

Export Schedule Clarification
While creating a new export schedule, interval is used to define the timespan of the data included in each export. To simplify your export schedule creation, we've added some more helpful hints to the description of each interval. Open the drop-down list to see each interval with a brief description just below each option.

Products Hierarchy
To help clarify structure of both products and product categories, you can now find them displayed together on the same page. With the new hierarchical view, products within each category will be visible underneath their respective parent categories. Product overview pages also now include additional columns for method of charging and tax rate.

Group Confirmation Summary
Group confirmation e-mails have been improved to contain a more clear and concise summary, including total number of reservations, total number of guests, and total cost.

No-show room status change
In case of no-show reservations and therefore no customer being checked in, that reservation's assigned room status will no longer change to dirty overnight.

Improved visa requirements
Visitors to the Czech Republic from countries that require visas will now be prompted for that required information during the online check-in process.

8 FEBRUARY 2018

Distinguish currencies in Mews Distributor
When your customers book using the Mews Distributor, they can see the rates in all the currencies that are supported by Mews. That’s a great help for the guests as they can see the prices in a currency they know. However, at the same time it may be confusing as not all hotels support every currency. That’s why we added also the default currency of the hotel on the 4th step (Summary) of the Distributor so that here can be no confusion.

Report filters placed on side of the screen
Those that have been using Mews for a while may have noticed that the reports now give you so many options and filters to customize your reporting as much as possible. It almost felt there’s no more space. That’s why we’ve decided to move all the filters and options to the right side of the screen where you can easily select the data you want to see. Once you run the report, you can minimize this menu so that your screen consists only of the data you wished to see.

1 FEBRUARY 2018

Different identity documents
With the latest update, when filling up the customer profiles (both in Mews Commander and Mews Navigator) you and your guests will now be able to choose what kind of document they are using. The possibilities are the following: Driver’s license, ID card, Passport and Visa. This will help the accuracy of the data stored.

Assign reservation to an Overbooking slot
Assigning rooms during busy periods can be quite a challenge. To help you with that we have now created the possibility to assign a reservation to an Overbooking slot. This will it make easier for you to move reservation on the timeline so you can “fill in the gaps” and use the best way the capacity of your property.

Spain and Portuguese Police reports
Automatic police reports for Spanish and Portuguese hotels were added to the system. Any hotel that wishes to have these reports being automatically exported from the system may set it up by going to Menu - Integrations - Create new integration - Legal environment - Spain/Portugal police integration.

The guides on how to set up the integrations can be found on the setup page within Mews Commander (as mentioned above) and also here (Spain) and here (Portugal).

Send confirmations to OTA reservations
It is now possible to send confirmations to reservations coming from the Channel manager. Originally, this wasn't allowed as there are often separate confirmation emails being sent by the individual OTAs. However, we understand that some properties wish to personalize emails in the "Mews" style also for the reservations coming from channels. You can set it up by going to Menu - Services - Stay - Options - Visit Options - Send confirmation e-mail to channel reservations.

Telephone field in Customer creation screen
Since many of your bookings come over the phone, you will now be able to add the phone number when creating a new Customer profile in the New reservation screen which will simplify the process of creating reservations.

Rate scraping of competitors
Some time ago we disabled our Competitor section in the Rate management screen. Unfortunately, there was no easy way to maintain the high standards for this functionality we and our hotels have. We are currently in talks with an external integration partner who specializes in this field and we're hoping to be able to provide you with this functionality soon.

26TH JANUARY 2018

Reservation overview statistics calculation changed
We have now changed the calculation in the Reservations overview statistics. In house guests is now calculated as the sum of arrivals and stay over reservations. This will give you a better statistics of how many beds/rooms you have occupied for a certain date.

Change of filters in the Reservation report
As we have changed how the calculation was done for In house guests, the filter now to be used instead in the Reservation report should be "Overlapping". Using this filter you will be able to find all guests that were at your property for a certain period of time.

10TH JANUARY 2018

Room status shown with action colour in the Reservation Module
In the Reservation module room status will now be displayed with its Mews action color for clear visualization of the housekeeping state. This will help speed up the check-in process because it will be much easier to see the status of a room and whether it is available for check-in.

Product rules can now be run for rate groups
It is now possible to set product rules for whole rate groups, rather than setting them for each rate within a rate group. The addition of this new feature will make your work easier and faster.

Fields moved
Tax precision and Editable history window have now been moved to the Accounting configuration page.
Property Settings > Accounting Configuration
Booking URL and Terms & Conditions are now placed in Stay product options.
Property Settings > Services > Stay > Options

Merged Creator and Created throughout the system
We have now merged the two columns together to provide a better overview. If you wish to see who created a bill or invoice, hover over the ‘Created’ date and time to see who performed this action.

29 DECEMBER 2017

Room Description added to Step 2 of the Booking Engine
We have added the Room Description to Step 2 of the Booking Engine, allowing for an easier and quicker overview of the rooms to choose from. This will increase conversion of rooms booked though the Distributor Booking Engine.

Adding a watermark to bills from the Demo environment
As we provide hotels with a Demo environment, we have now added a watermark to any bills and invoices made there. This will ensure you can easily differentiate between an actual invoice from your Live environment and an invoice from your Demo environment.

Changes to key cutting workflow
For those hotels which have an integration with a key cutting system, we have improved the workflow so that keys can only be cut for rooms that are already checked-in.

21 DECEMBER 2017

Multiple Currency Selection in the Distributor
When making a reservation through the Distributor, the guest can now see the rates offered in multiple currencies by selecting the currency of their choice from the dropdown. Please note this is only an indication of the price and that the room will always be charged in local currency.

Housekeeping report can now assign rooms to different housekeepers
We hope that this new feature will help mainly the properties with a large housekeeping staff and a large number of rooms to be cleaned. Our housekeeping report now allows you to select only those employees who are on the shift at the moment and the system will automatically assign them to prepare an equal number of rooms. When you go to the report, click on the hand icon to select the employees, space types (if you support multiple), and the state of the room (e.g. just the dirty ones). Once you pull the report, you will have an overview of which housekeeper is responsible for each room.

13 DECEMBER 2017

Automatic backup reports removed from the system
Earlier this year, we implemented Export schedules, which enable you to schedule automatic sending of any report in Mews with your own selection of filters and at any time of the day. With the availability of this feature, there is no longer a need for any pre-defined backup reports to be generated by Mews. To set-up an export schedule, please see our Knowledge base on this topic.

30 NOVEMBER 2017

Cashier link directly on Dashboard
We realise that Cashiers are being used multiple times a day as part of common operations by properties. To make your life easier, we’ve added the Cashier button directly on the Dashboard right under Financial reports for it to be more accessible.

24 NOVEMBER 2017

Possibility to remove Children selection and Display availability in Distributor
With this added feature, properties have more freedom when setting up their booking engine. In your Distributor configurations you can now choose to remove the Children selection, in case you don't allow children to be accommodated in your property. You can also remove Display availability so that it's not possible to see how many rooms are left in particular room type.

Time navigation in the Timeline
We're sure that this new feature will be much appreciated mainly by the reservations department of every property as it gives you possibility to instantly jump to any given date within the timeline. It's located right next to the field where you can select space.

Reservation module includes brief rooming list
When you click on Summary tab in the Reservation module, you will now have a list of rooms for all the reservations you have selected, along with the overview of dates and spaces booked within the group.

9 NOVEMBER 2017

Global travel agent contracts are now amendable in the hotel
Now, when you go to the Travel agency contracts, you are still able to choose from the ones that were created by Mews. However, the good thing is that you can change the information about the company itself. You just need to click on the title of the Travel agency contract to edit the included fields, such as address, Tax ID, contacts, etc.

2 NOVEMBER 2017

Invoice due date to be set up on the travel agency contract level
Up until now, the custom invoice due date was set up on the company profile level, which is shared among chains. However, within chains, there can be hotels with different deals but the same travel agents, so we moved this option to the travel agency contract so that it can be customised per property.

26 OCTOBER 2017

Maximum editable history window shortened to 7 days
As mentioned earlier, the maximum Editable history window will be lowered from 30 to 7 days. We believe that with the Automatic no show cancellation the necessity of long Editable history window is no longer relevant.

19 OCTOBER 2017

Notes to services amendable on closed bills
We realise that sometimes there might be a typo in a note posted on a service. So that you don't have to create a credit note for every such affected bill, you are now able to amend the notes on closed bills. When you open the closed document, you will see the editable notes field.

16 OCTOBER 2017

Occupancy widget updated
We thought it was time to facelift the occupancy widget visible on the Dashboard and to make it more intuitive. Properties operating with multiple space types (rooms, dorms, suites, etc.) will see the occupancy per space type directly in the chart along with the number of arrivals and departures. The same applies for the chart in the Revenue management system page.

New Origin - Message
We know that in the speedy times we live in, many clients book their stays via sms, Whatsapp, Facebook messenger, etc. Therefore, we've added additional origin called “Message”, so that you can easily identify such bookings in reporting.

6 OCTOBER 2017

Maximum editable history window shortened to 30 days
Originally, the editable history window feature was introduced so that hotels are able to handle no shows. However, with the implementation of Automatic no show cancellation feature there is no need for the editable history window to be longer than 30 days. The is the first step of shortening.

Consolidation of the origins in the New reservation screen
Analysing the data from the properties we realized that there are some of the origins (such as fax or in-person) that are almost never used. In order to have a new, cleaner reservation process, we've merged “In person” with “Walk-in” and we’ve removed “Fax:. We also removed origins “Travel Agency” and “Company”, while introducing a new one called “Channel”, which represents those created manually from channels' extranets.
Additionally, we introduced new filter in the Reservation Report, where you will see whether the reservation was created by customer, company or travel agency.

Automatic release of optional reservation introduced
Many hotels work with a lot of optional bookings (e.g. for travel agents, etc.). We realise that it might be time consuming cancelling them one by one. This is why there is now an option to enable automatic release (cancellation) of such bookings one day after the release date. To enable this feature, you need to go to Settings > Stay > Automatic option cancellation enabled.

29 SEPTEMBER 2017

Option for rooms to automatically turn clean from inspected status
Even if it doesn't really follow the "normal" flow of Dirty -> Clean -> Inspected this change may be helpful for some of the properties that need to check the rooms (even those that weren't used) every morning to make sure that they are ready to be sold. Once the housekeeping supervisor checks that everything is alright, the room can be marked as inspected. To turn this option on go to Services -> Stay -> Option -> Change inspected to clean overnight

Further timeline improvements
As promised last time, we had a further look on how to improve the timeline when using the system on your phone or tablet. You can now zoom-in and zoom-out using moving of your two fingers and additionally, you may hide the room numbers on the left side so that you have bigger space for the actual bookings on the timeline.

22 SEPTEMBER 2017

Scheduling of the report exports
We have made some updates to the scheduling of the report exports which will make it much more intuitive for setting up the desired exports.

Timeline improvements
Using the system (timeline) on mobiles and tablets was improved by the zoom-in and zoom-out option in the top right corner. In the upcoming weeks, more improvements for even smoother use will come.
Zooming out of the timeline on your pc now allows you to still see the major part of the timeline and it with use of colours, it will give you a brief overview of the occupancy levels on certain days and room types (the darker the busier).

14 SEPTEMBER 2017

Optional confirmed: new filter in Reservation report
Ever wondered how many optional bookings were confirmed in a specific time period? With the new filter in Reservation report, you will get this information instantly.

7 SEPTEMBER 2017

Average night rate displayed at the registration card
Your registration cards will now include the average night rate so that guests have comprehensive information upon receiving the registration card. We understand that guests coming from certain travel agents shouldn't be confronted with the average night rate, therefore you can disable this feature for individual travel agents by setting the Reservation settlement type in the setup of travel agency contract either to Travel agency or Travel agency if prepaid.

31 AUGUST 2017

Automatic exports of reports
This has been a wish by many properties and we are happy that it is now a reality. Under the Exports section in the Menu you will now be able to configure either FTP or Mail export pusher where you will receive any of the Mews reports which you will be able to setup by clicking on the OK button in the report after choosing the dates and filters. You will be able to select the period of the export pushers as well as the time of the export. More information will be available in our Knowledge base shortly.

Business segmentation for rates
Revenue managers who like to work with more in-depth data about business mix in their property will definitely welcome this new optionality to link business segments to individual rates.

Reservation report improvements

  • Customer classification icons will now appear behind the name of the guest with the name of the classification appearing when hovering over the icon.
  • Rate group filter was introduced to be able to run the report to see the performance of the specific rate groups (e.g. to track reservations with automatic settlements, etc.).
24 AUGUST 2017

Company and Travel agency profiles joined database
This will make life easier for everyone in the management who deals with corporate clients. Up until now, if you had travellers from a company e.g. Booking.com and you also cooperated with the same OTA, you had to have one profile for the company (to have a corporate rate/invoice) and one for the Travel agency (to track reservations coming from this channel). Now, when you will be creating new Travel agency contract, you will be able to pick an existing company which is also an OTA.
P.S. In the future, it will be possible to merge duplicate Companies and Travel agencies.

Quick links to the most used pages within Commander
In the past months, we identified the most used pages that mainly hotel management uses on a daily basis. Therefore, now when you click on Settings in the Menu, you will get quick links to Property (General settings as before), Services, Integrations and Employees. We hope that this change will remove yet another unnecessary click.

Group summary in the Reservation module
This will help the Group reservation managers in any property dealing with this kind of bookings. New tab in the Reservation module Summary will give you quick overview of the booked spaces and guests within the selected group reservation.

Invoice due date pre-filled based on Company's setup
We understand that with having multiple corporate clients you may have different due date for invoice settlement agreements. For this reason we added a new field Invoice due interval to every company's profile which will then be pre-filled when issuing an invoice for this company.

17 AUGUST 2017

Undo check-in
It may sometimes happen that a guest is checked-in by accident. For this reason, we've now introduced the possibility to undo check-in in the Reservation module. All you need to do is to fill in the reason (which will be then displayed in the Action log) and you can check-in the guest again in the future.

Competitor chart in the Revenue management screen
We realized that the chart with the chart of the price levels of your competitors against your own was a little outdated so we've worked hard on a new much cleaner design that we hope you are going to love.

Checking-out balanced reservation doesn't have to close the bill automatically
Some properties do not wish the system to automatically close the balanced bill when it is being checked-out. For that purpose, we've introduced new tickbox under the Services > Stay where you can decide whether you want to Close balanced bills on check-out.

Easier and faster moving with your mouse on the timeline
To move quickly around the timeline, you just need to click on the mouse button, keep it pressed down and move it to the right or to the left. The further you move the mouse, the faster it will allow you to navigate on the Timeline.

13 AUGUST 2017

Customisable URL shortcuts
In the Settings (please note that this button in the sidebar menu was moved lower above Help) you will now find a new option to set up Custom links. With this new feature you will have the possibility to setup several shortcuts from Mews to any other website you and your employees may need while using Mews Commander (e.g. RMS, data analytics, meeting room booking tool, etc.). These links will then be displayed in the sidebar menu.

Privileges consolidation
Currently, those who had the "manage customers" privilege were also able to update reservations. This will now be only possible should the employee had "manage reservations" ticked.

27 JULY 2017

New space type: Building
This week, new space type will be added which will be appreciated mainly by properties who operate multiple villas, bungalows, etc. The space type Building will join the already existing space types of Bed, Room, Dorm, Suite, Apartment.

20 JULY 2017

Exchange rate adjustment
This new feature will allow you to set relative (percentual) adjustment to the exchange rates you scrape from one of the offered institutions. To set this up, you need to go to Settings -> Integrations -> Exchange rate provider integration.

13 JULY 2017

Interval for the room with in-house reservation to go dirty
This new feature will be definitely appreciated by properties that operate with long term reservations and where housekeeping should clean the room less often than every day. In the General Settings under the tab Options you will find the "Housekeeping interval" which can be set based on the needs of your operations.

OTA confirmation number added to the Reservation overview report
With this week's deploy, it will be easier to identify reservations coming from OTA's in the Reservation overview report with the confirmation number being displayed.

Statistics from the Reservation overview report now exportable to Excel
With this new functionality you will be able to pull the statistics of your arrivals, departures and stayovers into Excel to work further with the data.

22 JUNE 2017

Unification of the colours throughout the system
As you may know, we are very careful with using different colours in the system and each colour always need to have a reason. WIth this week's deploy, the colours of different room states will now match in Commander web app as well as in Housekeeping app.
Dirty: Blue (Orange previously)
Clean: Green (Blue previously)
Out of Service: Orange (Grey previously)

Automatic no-show handling
In Mews, there is no such thing as night audit which assures that the system automates as many thing as possible for you and still allows you to be flexible. After this week's release, system will also automatically handle no-shows by cancelling them at 6 AM every morning (if you select this optionality in Settings > Services > Options > Automatic no show cancellation enabled) or at the end of the Editable history window setup in your hotel. It is necessary to have relevant cancellation policies set-up as the system will be automatically posting cancellation fee based on the setup.

Credit card report
To see all the credit cards created within specific time span and to be able to identify e.g. what types of credit cards are being created and stored or how many preauthorisations were made.
More information about this week's changes are available in the Mewsflash sent to your manager.

14 JUNE 2017

Reservation overview includes reservation notes
The reservation notes will now be directly displayed in the Reservation overview so you don't need to open the specific reservation to get important information about the preferences of the guest.

Consolidation of Services
To avoid the confusion as what are the Hotel Services and Stay Services, the two separate columns were unified into one with the different type being specified -> Accommodation (rates setup and products that can be packaged with the rates) and General which are all the services with products that are orderable via Navigator and manually via Commander.

8 JUNE 2017

Optional reservations in Reservation overview
You now have the possibility to display Optional reservations in Reservation overview so that your front office is better aware of activities in your property.
Guest in house report improvements
With the latest update, you have now the possibility to select time interval in the Guest in house report which allows you to see a bigger picture of what is happening in your hotel (e.g. monthly report of House uses, etc.). By default, this report remains to be set to present state of in house reservations. We also added the possibility to sort the guests by either name or room number.

1 JUNE 2017

Customer classification displayed in the Room status report export
Recently we introduced the improved customer classification (see below). With the latest update, you will be able to see them in the export of the Room status report so that your staff operating with the report can always identify the specific needs of each guest.

Automatic settlement - partial charging
You now have greater freedom in deciding how much (what percentage) you want to automatically charge the customer for the booking. You can set it up by going to Settings > Services > Stay > Rate Groups.

25 MAY 2017

Positive and negative price adjustments
In the Reservations module, we will now allow positive and negative price adjustments to be made to the reservation, previously you would only be able to place a negative value (discount). Note that any negative adjustments need to be set with a minus (-) and any positive adjustments may be added as a number only (e.g. 19).

Timeline enhancements
We have expanded the columns for days are allowing more text such as longer name, better overview of what is happening now or near future/near past. We display the new customer classification icons directly on timeline behind the names to better and faster identify customers. Hostels: we added Female tag to the timeline. Making it easier to spot and rearrange bookings for female dorms.

New integrations with the system

  • PassportScan Integration that connects the passport scanning device with Mews in order for the customer profiles to be filled in automatically. In some of the countries, it also supports reports compatible with the foreign police requirements.
  • Nonius Integration with the TVs in the hotel rooms to welcome the guests. Also, they can easily access their open bill on the TV or the mobile app and order services on their hotel account.
  • QuickText "Channel manager" for the instant messaging tools giving the opportunity for the property to be in touch with the guests via various communication tools.
  • ReviewPro Guest satisfaction tool that allows you to automatically send in-stay and post-stay surveys to your customers.
  • MyHotelShop Metasearch solutions that can bring more direct bookings to your property. Via the Google Tag Manager integration, you may track the conversion.
  • RevControl Revenue management solution that gives you either occupancy based recommendation or competitor based recommendation which you can combine together. Integration allows automatic push of the rates into Mews.
4 MAY 2017

Employee account expiry date
Knowing that there are often employees in the hotels contracted for fixed period of time, we've introduced a possibility to select a time interval in which should the Mews account for particular employee be valid. Nothing has changed for the current Mews employees as this is an optional field.

Business segment field added to Company and TA profiles
With the latest update, you are able to assign different business segment for specific company or travel agency. This will bring more automation and correct reporting for the managers.

26 APRIL 2017

Customer classifications consolidated and improved
With the newest deploy, it is now possible to assign multiple customer classifications (customer categories) to the guests allowing you identify your customers more accordingly. Colours were replaced by icons that we believe will help the front office staff with the orientation among the classifications.

Reservation overview redesign
With the latest update, we aimed for this report, which is used by the front office on daily basis, to be well arranged so that everyone using it can instantly identify arriving, departing or in-house bookings. Each of these sections now have separate page and there is also the statistics page which will give you overview for longer period of time.

13 APRIL 2017

Automatic email to guests for whom the Automatic settlement failed
If your property uses the Automatic reservation settlement feature (see below 20 december 2016 update), it may sometimes happen that the settlement fails (due to e.g. insufficient balance, incorrect credit card, etc.). Thanks to today's update, these customers will be automatically notified by email about the failed settlement and they will be asked to provide you with another credit card.

6 APRIL 2017

New space types added
Since Mews is used by various types of properties, we've added two new space types (Apartment and Suite) to the existing ones (Room, Dorm and Bed). This will give better flexibility to the reporting and revenue differentiation for the properties operating with the mentioned space types.

30 MARCH 2017

Possibility to post cancellation fees if a booking is cancelled via the Channel Manager
We have added the possibility to charge a cancellation fee whenever a non refundable booking gets cancelled via the Channel Manager. Enabling this option will allow you to capture the revenue from guests that have cancelled their non refundable booking.
To enable this setting, please navigate to the Settings > Integrations > Check the " Charge Cancellation Fee" tickbox

We have added the Finnish language to the Commander

23 MARCH 2017

Improved Message Menu
We have rebuilt the messaging screen in the Mews Commander, making it more robust and easy to use.
You will now see a " Threads" on the left hand side, allowing for easier conversation search. The layout of the message box has been improved and you are able to add additional people to a conversation on the right hand side

Automatic no show resolution
In order to facilitate automation, the system will automatically turn reservations into No Shows if the guest has not been checked in by 6am the following day. By allowing this to take place, the entire reservation will be cancelled and a cancellation fee will be charged
If enabled, there is no more need for manual setting of no shows. This can be enabled in the Settings > Services > Stay > Options > Automatic no show cancellation enabled.
Note: Automatic Check in and Automatic No Show can't be used in combination, one needs to be switched off if the other one is enabled.

16 MARCH 2017

We have made some country specific changes for users in those countries to better use our system

Spain:
We have added the possibility to select States / Provinces when Spain is selected as country
You are now able to print the Registration Card onto A5 paper including all fields which are mandatory for Spain
Second last name now appears by default on the Registration Card

Denmark / Germany:
Changes have been made to VAT postings for No shows and Cancellations. Selecting No Show will post a cancellation fee with tax, any other reasons will post without tax.

Other Release Items

Print Companion Registration Cards
We now provide the option to print the Registration Card for all Companions on a reservation. Please select " Print Empty" from the Registration Card configuration Page

Quotation/Confirmation Emails are condensed for Groups
When sending a Quotation / Confirmation e-mail to a Group, we will condense the e-mail so that the receiver gets a summary of the reservations made, instead of having all the names mentioned on the e-mail.

Highlight Open Payment
We have added a tick-box onto the Accounting Ledger to show open payments if they desire so. Some countries use deposits and may wish to see payments made in the Accounting Ledger. If so, please use this tick-box to show open payments.

2 MARCH 2017

Unification of Location of Stay e-mail Notifications
We have unified the location of the Stay e-mail notifications (the possibility to automatically send emails such as check-in / check -out e-mails). We now store them all under Stay Services (Settings > Stay> Options)

Introduction of Refund Accounting Category for Products
Currently any Product refunds are picked up the Refund Accounting Category of the respective Service. We have now implemented the possibility for each Product to have its own Accounting Category Refund. If you wish to use this functionality, please go into your Products and assign the correct Refund Category.

Select Default Counter
You may now select a Default Counter from the Settings > Counters menu

To Be Resolved added to the Accounting Ledger
We have added a label called " To Be Resolved" onto the Accounting Ledger. For those hotels who use deposits, it will give you an overview of all guests that have paid a deposit, but where the revenue has not been posted.

23 FEBRUARY 2017

We have introduced a Default Template for the cancellation e-mail. Now when you select a new cancellation email template, a template appears that you may use to customize the look and feel of the email.
Migrating to Google Tag Manager
In previous versions, Distributor supported direct integrations with Google Analytics and Google AdWords. These legacy integrations still remain functional for backwards compatibility, but will be removed completely in near future. We strongly suggest you migrate them to Google Tag Manager.
Important: If you enable Google Tag Manager in Distributor, it will take precedence over any legacy integration, and those will not be triggered. These means that once you enable Google Tag Manager, you have to migrate all of your integrations to it!
For more information, please click here

16 FEBRUARY 2017

Option to Add or Remove Multiple Fields from the Registration Card.
You now have the option to display or remove the following fields on a Registration Card: Address / Confirmation Number / Gender / Telephone / Visit Reason.

9 FEBRUARY 2017

Live Availability Alternative Options in Distributor
Never lose a booking when your hotel is unavailable! We have now introduced live alternate availability, when the requested date is unavailable. The system will propose alternate dates for your guest to choose from, helping him to stay at your hotel if his travel dates are flexible. We will only offer dates that have availability. Hopefully this will bring significantly higher conversion on busy dates.

Option to Add Address Field to the Registration Card
Adding the address field onto the registration card. Many of you requested the ability to be able to print the address onto the registration card, even though not mandatory by law. We have now made this available for everyone, so please use this for your property if needed.
Note that the registration card functionality has moved. You will now find it under Settings > Users > Registration Card Config.

No More Need to Retrieve the Reports From Your Inbox
The emails are now directly available in the system! Once you have clicked on “ Export”, you will get a notification in the top right menu bar when it has completed downloading. Another way to retrieve your reports is by navigating to the newly introduced " Export" field in the Menu Bar. Here you will be able to retrieve your reports

Rate Configuration Setup Consolidation
Change of Discounts to Adjustments in the Rate Configuration screen. For consistency purposes we have changed the word " Discount" to "Adjustment", as the system was able to handle positive and negative adjustments. The word Discount suggested incorrectly that only negative values could be added.
One important change to note is the way that the system now handles rate setup. For any discount, a minus (-) sign must be used ( for example -10%). For any add ons, the value may be inserted into the numbers field (ie 10%). This is a change from how the system was setup before!
For the above mentioned features, we have created a short video to demonstrate the changes, please click here to watch.

Other minor but worth to mention changes in the system
Within the Reservations report, you may have noticed that we have grouped together reservations with an automatic settlement with a Fail / Success Header. This will make it easier for you to see which payments may have failed / succeeded
Last week we introduced the " Before Release e-mail" that was used for Optional Bookings. This mail was automatically send 24hrs prior to the reservation expiring. We have now made 2 changes to this functionality.
It has been renamed to " Release Reminder” and we have introduced the option to switch this the automatic sending if desired. Navigate to Stay Services > Options > Automatic Release Reminder Enabled and uncheck the box.
Within the Rate creation functionality, we have enabled the possibility to switch between public and private rates without having to delete the rate and create it again
We have introduced a Default Template for all email options. Now when you select a new email template (such as Confirmation or Cancellation email) a template appears that you may use to customize the look and feel of the email.

25 JANUARY 2017

Enhanced Mailing Options - additional options added
One more option was added to the mailing options, the Before Release e-mail. This mail will automatically be send 24hrs prior to the optional reservation expiring.
Within the Reservation Module, you will also find the option to send the “Before Release” e-mail manually if needed.
Please watch this video for an overview of all of the new email functionalities.

18 JANUARY 2017

Enhanced Mailing Options
We have introduced two new mail types that will help properties better communicate with customers.
To the existing ones, we’ve added the Quotation and Invitation to online check-in. The first one is brand new and it may be sent to optional bookings when creating them via the New Reservation Screen (similar to the confirmation email we send to confirmed bookings).
This new optionality will surely be appreciated by those who create a lot of group or contracted bookings. This email can be also triggered via the E-mail tab in the Reservation Module. Within this screen you can also now re-send the Invitation to online check-in email.
Emails that are related to reservations and may be customised by properties are now being managed through Mail templates section under Stay Services.

11 JANUARY 2017

Multi Property Booking Engine
With the latest update, we’ve introduced another great feature which will be appreciated mainly by chains that operate multiple properties. From now on, the Distributor (Mews’ booking engine) can accommodate more than one property.
This means that should you have more properties within one city, one country or even within different countries, guests coming to your website can decide which of your properties they would like to book. This is great tool that will boost the conversion as potential clients will have less reasons to look for options elsewhere as they would already have a choice directly at your website.
Important note: The Distributor for single properties remained unchanged.
For more information, do not hesitate to contact us at support@mewssystems.com or check the documentation that can be used by your web developer to implement this solution here.

4 JANUARY 2017

Exchange Rates Improvements
With the last update, we’ve introduced changes to the exchange rates that will be appreciated by the properties using the option to update the exchange rates daily, monthly or yearly according to one of the financial institutions.
What has changed? The setup moved from the General Settings to the Integrations where you will now find Conversion Rate Provider Integration. There, you will not only be able to set up the period and the financial institution but newly also when exactly the change would be happening via the offset.
Example: You want the exchange rate to be changed every day at 10AM. In that case, you will set up the offset to 10 Hours. The same logic would apply to a case when you would like to update the exchange rate every second day of the month at 5PM. You would do so by selecting monthly update and setting up the offset to 2 days and 17 hours.

Initial Value of Bill Counter Can Be Set Up
This new functionality allows you to define the initial value of a new counter. This is great e.g. for hotels that had some numerical series in the old PMS and they would like to continue there where they finished also when using Mews.

29 DECEMBER 2016

TrustYou Rating Added to the Social Widget
We've recently added another customer rating platform to feed the Social Widget on the Dashboard. That means that not only you can compare your property with others based on rating on Booking.com and Trip Advisor but with TrustYou as well.

Snapshot and Mews Finalised Exclusive Partnership
We're excited to announce that Mews Systems and SnapShot have created an exclusive and preferred partnership for all Mews customers. Through this partnership you now have access to the SnapShot Analytics platform, entirely for free.
For further information, please contact us at support@mewssystems.com

Extended Cancellation Policies and Rate Automatic Settlement Triggers
Two weeks ago we introduced automatic charging allowing to charge the guest stay at multiple points such as creation, start and end date.
We have enhanced this feature by adding two more options to it start date & end date. This allows hotels greater flexibility in deciding when to charge guest stay amount.
Options available are:

    • Creation - Charging happens at the time of creation of the booking.
    • Start - Reservation arrival date and time. This is pre-set to the hotel's arrival time.
    • Start date - The date of the guest arrival (at midnight hotel time).
    • End - Reservation departure date. This is pre-set to the hotel's departure time.
    • End date - The date of the guest departure. (at midnight hotel time).

Use cases:
Creation, Start, End: make most sense with zero Offset and means "immediately" when the moment happens.
Start Date and End Date: make most sense with "In Advance" Offset for Non-refundable rates.
The same logic is applied to the cancellation policies.

Reservation Report Enhancement
We've now linked clicking on the guest's name with the Dashboard of the guest rather than the details of the reservation. An easier way for you to get information on your guests straight away.
Rate Action Log Moved to the Global Action Log
Action log about the changes to the rates was moved from the rate management to the global Action Log on the Dashboard. There is new Action Type Price Adjustments which will provide you with all the changes made to the rates in the chosen period of time.

Mews is Now Complaint with Greek Fiscal Requirements Needed as of 1st Jan 2017
For further information please contact us at support@mewssystems.com

20 december 2016

Automatic Posting of Stay Services
We have released an update to the way we allow for automatic charging of Stay Services. This new feature will bring greater automation to your property as any stay charges may now be collected prior to arrival, speeding up the check in process and enhancing the guest experience. Note that the use of Adyen or the Mews Merchant must be enabled to use this functionality. Not a user yet? Please contact us for more information on this product.
What will change? You are now able to charge all Stay services automatically, without manual intervention. These stay services may be charged on:

  • The date of creation
  • The start day of the reservation
  • The end day of the reservation

We have also added in a "Settlement Offset", which will allow you to charge before or after the chosen period. As an example, an offset of -1 will charge 1 day prior to arrival.
Update to the Cancellation Policies
Our cancelation policies have been redesigned to allow for easier creation and understanding of the policy. It follows the same logic as written above whereby offsets may be applied to specific times for enforcing cancellation policies.
We have also added the possibility to charge just the night, just the product or both.
Have a look at our short video for a detailed explanation!

14 DECEMBER 2016

Invoice Handling and Accounting Ledger Fine Tuning
Today's update finalized the changes in invoices handling that was introduced earlier this month. The option that allows you to track the invoice-debts and physical money coming to your bank account was previously called “Invoice Payment Tracking enabled”. However, in the light of the change, we've renamed it to "Receivable Tracking Enabled". Following the same logic, the Accounting Ledger's mode, known previously as "Accounts Receivable", is now called just "Receivables".
For those hotels that do not track the invoices directly in Mews and prefer to have the above mentioned option unticked, we have removed the remaining source of confusion. When the invoice is issued, the status of this invoice will remain "Issued" instead of "Issued,Unpaid" and "Issued,Paid" (once the due date has arrived).

08 DECEMBER 2016

Guest Ledger is now Accounting Ledger
With the last release's new feature "Accounts Receivable” we felt a need to adjust the Guest Ledger which you will now find under the name "Accounting Ledger". This report includes three new Modes that will help the accountants to get the necessary data fast and clear.

  • Accounts Receivable - selecting this mode will ensure that you see only the invoice-debts.
  • Guest Ledger - using this mode you will get the outstanding items excluding the invoice-debts (The way the Guest Ledger previously worked).
  • General - this mode is for hotels that need to see all the outstanding items together meaning that the invoice-debts are shown along all the rest unsettled bills.
01 DECEMBER 2016

Offer to Employee Option for Stay Services Products
Another tickbox was added to the options in the settings of products in Stay Services. When Offer to Employee option is selected, it will be possible for the staff to add this product via the New Reservation Screen. This is great for upsell purposes that the staff can offer to customers when creating a reservation. On the other hand, there are some package items that are automatically added to the rates and these don't need to be visible in the New Reservation Screen (e.g. complimentary bottle of champagne or ticket to a museum which is applicable only for a specific package).

Re-sending of Confirmation and Cancellation Emails
With the latest update you are now able to resend confirmation emails (through the E-mail tab in the reservation management) even to customers who are already checked-in and also those who are checked-out. At the same time, when there is a cancelled booking and the customer requests the re-send of the email, you can do so as well.

Report Export - Update
With the Customer Profiles report being now exported to email, all of the exports of reports in Mews are now handled this way.

Exchange Rate Screen Improved
Thanks to the latest update setting up of the Exchange Rate is much more user friendly. You are now able to set it up both ways meaning that you can either set up that e.g. 1 EUR = 27 CZK or vice versa that 27 CZK = 1 EUR.

Invoicing / Accounts Receivable
What has changed with the latest update?
Previously when you closed an invoice, you were able to only mark an invoice as paid, but the physical money was not posted in Mews. This update will now improve this functionality, and instead of just marking the invoice, we also track the invoice-debt, and allow you to then post the physical payment when it comes in to your bank account.
video
Important Notes:

  • In order to activate this, switch on the option in settings called “Invoice Payment Tracking enabled”
  • Closing the invoice works in the same way, and the invoice also looks exactly the same as before.
  • Once the invoice is closed, we post an “invoice-debt” on the guest account with the payment date on the “due date”. Should no payment be received after the due date, the account will pop up in the Guest Ledger as “to be resolved”
  • Once you receive the money, simply go to the guest account, post the payment and close the bill. This will generate a bill which you can then provide to the customer as proof of their payment.

Czech Market - EET (Fiscal Printers) Integration
Thanks to the Mews integration, hotels who use our PMS don't need to buy expensive fiscal machines in order to follow the law requirements of the Czech government. Just couple of easy steps make sure that every credit card and cash payment is directly communicated to the authorities.
For more information contact us at support@mewssystems.com

Automatic Deposit Settlement
With the EET integration, we also introduced Automatic Deposit Settlement which will be appreciated not only by hotels in Czech Republic but also in every country where by law it is required to pay VAT at the time of payment (and not consumption). With this new feature you can set the system up that every non-refundable booking that comes in is automatically handled with the deposit posted and payment billed.
For more information, you can watch the video we prepared for this functionality video

23 NOVEMBER 2016

Product Rules (Packages)
Today's update of the system brings you new functionality that will allow you to package products to rates for the manual bookings and Distributor.
In short, what does it mean? The system is now able to automatically attach products to a reservation with the help of setting rules based on 4 criteria:

  • Rate: so if you want to for example create a rate inclusive of breakfast, we can automatically attach a breakfast to that specific rate when booked.
  • Business Segment: If a specific business segment is booked, you can attach a product. For example in some countries a city tax applies only to certain groups of guests (i.e. Leisure Guests)
  • Space Category: if you want to connect a product based on a specific room/bed-type. For example if guests who stay in suites get a complimentary bottle of champagne.
  • Space Type: this is specific for hostels. For example some hostels offer breakfast inclusive for Private Rooms, but not for Beds.
You can watch a 10 minutes video that explains this functionality here!

16 NOVEMBER 2016

Improved Availability Management
With today's update, you are now able to place into overbook/block more rooms than there are in the room category itself. At the same time, the room blocks affect only the room category that is being blocked, not causing blocks of the rooms in the higher category as it was before.
Additionally, when a reservation is made manually into the blocked category, you no longer need to update the availability.

10 NOVEMBER 2016

Status of the Reservation in the Billing
This new feature will surely help the front office to manage billing of the guests who have multiple bookings. Now, you will be able to see which booking is Checked-in, which one is in the future and which was already in the past.

OK Button in the Reports
In order to improve the performance, we've merged the OK and Export button in the reports. This will help the users to easily choose whether they want to see the report or export it with one button. Also, when you hit enter when selecting the dates, it will automatically display the chosen report and its filters.

New Mode in Financial Transactions Report
Clients using the Mews Merchant will now see an additional State tickboxes Charged & Settled. When you run the report using the state Charged, you will see only those payments that were charged but not yet settled which will help to have an overview of the transactions.

New Zooming Option on the Timeline
This will be appreciated mainly by everyone who uses Mews on mobile devices. In the Action Bar, there are now new buttons that will help you to zoom-in and zoom-out easily on any device.

03 NOVEMBER 2016

Google Tag Manager
Today we have released a new integration with the Google Tag Manager, making it easier for webmasters and marketers track all tags on the Mews Distributor (Internet Booking Engine) in one platform. This will allow hoteliers to track the performance of PPC and Adword campaigns, from the moment of entry, along each step of the booking process, eventually tracking the converted revenue.

Timeline Improvement
For larger hotels/hostels with many room types and high occupancy, it was visually hard to sometimes drag-and-drop bookings from room to room, to ensure you dropped it in the exact room number you were looking for. We now highlight the entire row (horizontally) when you start dragging, making it more easy to track movements.

27 OCTOBER 2016

Voucher Rate highlighted in Distributor
When your property is offering special promotional rates on the Booking Engine - these rates will now be highlighted on the 3rd step of the Distributor, ensuring that your guests do not miss out on any special deal you have on offer.

Redesign of the Channel Manager Integration Screen
We have extended the Channel Manager Integration screen, especially benefitting hotels who manage many multiple types of rates and packages across different room types. Based on feedback from hotels we have added a lot more detail into these screens, which will save revenue managers a lot of time in their mapping efforts

Report Export - Update
At the moment, all of the exports of the reports (one last remaining is Customer Profiles) are now being sent to the emails of the users who are exporting them.

20 OCTOBER 2016

Release Time for Optional Reservations
Thanks to today's update the flexibility for creating Optional reservations was extended. We've added (to release date) also the possibility to select release time when creating Optional reservations. That means that you can create these reservation for e.g. today's date with the release time before the hotel's check-in time.

Names of the properties included in the reports
This new addition will be appreciated mainly by managers that administer multiple properties. Names are included in both Excel and PDF forms of the reports.

06 OCTOBER 2016

Upgrade to the Mews Commander iOS App
Today we released a completely redesigned version of the Mews Commander app on iTunes
The Mews Commander is the mobile housekeeping app of Mews, that gives the power to your housekeepers and cleaners to get up to date room status information, with reservations and booking details. Once they have cleaned the room, with a swipe on their screen, they can inform the reception that the room was inspected and ready for the next check-in.
Besides the new design, the app has also seen speed improvements, which make it 400% faster than the original app, making it especially powerful for some of our larger hotels and hostels (up to 1200 beds/rooms)

04 OCTOBER 2016

Notification Settings for Service Orders
We upgraded the notification about the orders of services (for example when a booking is made via the booking engine), previously it was only possible to e-mail 1 employee about the order. Now you can inform as many employees as you wish about the orders of services. How?

  • Firstly create a department in Mews (Configuration > Departments) for these notifications (ie. Reservations).
  • Then go to the profile of each employee, and assign them to this department.
  • Lastly, go to the settings of the specific service, ensure the option "order generates e-mail" is ticked, and select the "department" that you would wish to inform about each order made.

Report Export - Update
We have added the following reports to the "Background Reports" (that are being sent to the user's e-mail address)

  • Guest Ledger
  • Manager Report
  • Activity Report
  • Spent Nights Report

Space Blocks: when rooms are places Out Of Order or blocked for House Use, these blocks are now represented in the search in a new section called "Space Blocks", so that you can easily find these blocks. We have also added a new section with House Use blocks to the "Guest In House" report.
System Notifications: we have introduced new notification messages. Where the notifications previously blocked an entire row in the top of the screen, we have now make the blocks smaller and more user friendly. We have also adjusted the blue color for success to green, which is more logical.
Automatic Check-out update: when hotels have the feature that automatically checks out bookings at their planned time of departure, we will now also automatically close balanced bills via the system.

15 SEPTEMBER 2016

Automatic Check-out
Today we introduced new feature "Automatic Check-out" (similar to Automatic Check-in) which will once again remove some work from your staff. The system will periodically check all the reservations for their departures and will automatically check-out those that had departure time in the checked period. This is a great help to assure smooth departure procedures mainly in large properties with limited staff on the reception.

Reports Export - Update
In the last MewsFlash we informed you that we introduced background exports (that are being sent to the user's email address) for Reservations Report and Accounting Report. As of today, there are two new reports working in the same way:

  • Occupancy Report
  • Financial Transactions Report

Print Button - unification One of our aims is the unification of the logic of each screen. Another step towards this goal is the unification of the position of a print button. Now, you will always find it in the top right corner of your screen.

Backup Reports - Being Sent Twice a Day
We introduced another Backup report to be sent at 2 PM. Therefore, as of today, there will be two Backup report emails sent to the property's email at 2 AM and at 2 PM.

02 SEPTEMBER 2016

Report Exports - Update
In the last months we have worked hard on upgrading the service to allow larger exports from the system. We have just released this service to the most used reports, and will add more reports weekly until all exports have migrated. The reports we implemented first:

  • Reservations Report
  • Accounting Report

What is the change?
When you now press “Export” on these reports, it will run the job in the background and send the export to you by e-mail.

What are the benefits of this?
We can run these exports on another server, so it does not impact the system speed. Secondly you can run significantly larger exports and it will not time out. Thirdly as the report is running you can continue using the system, and the report will be sent to you automatically.

New Integrations
Another important update is a great number of new integrations which have been (or are being) implemented in the past 2 months towards Mews by external partners. See below the ones that have recently been completed or a due to complete shortly:

  • LodgIQ - Revenue Management: you may not have heard yet of this revenue management system, but its worth looking at this solution as we were really impressed what they have built within 1 year of launching their product.
  • RoomChecking - Housekeeping Management: some of the larger hotels have larger housekeeping planning requirements than Mews can offer, therefore we have integrated with this advanced service, which is solely focused on improving housekeeping departments all around.
  • Intelecom - Check-in Kiosks: tested in a number of Mews hotels who have introduced check-in kiosks in their lobby or outside of the hotel (like an ATM) helping save significant costs and preventing queues at reception (or during night shifts, when there are lower staffing levels available)
  • UpsellGuru - Sell Upgraded Rooms: a service that contacts your guests prior to arrival and offers them paid upgrades, or any other service. A really great way to increase your revenue and ADR.
  • SnapShot - Data Analytics: this free tool is a great visual tool that helps combine and analyse a multitude of hotel system reports into 1 dashboard, helping you quickly analyse pickup trends, performance trends, online reviews, website performance, etc.
  • Juyo - Revenue Management: a tool that combines great data analytics and reports, and build rate recommendation based on your data. (They are also working on a solution for hostels)
  • MailChimp - CRM: if you would like to maintain a mailing list of guests, we work with an external partner who is able to connect you to Mews.
  • Revinate - Marketing: we already had a connection with their reputation management, and the connection is now getting an upgrade to also allow a connection to Revinate Marketing
  • Untill - Point Of Sales: this company offer a multitude of solutions for restaurants and resort hotels (guests can pay with their room key), we have a connection built via an external partner.

Allotment Production of a TravelAgent/Company
Some hotels still work with allotments, and requested some reporting to quickly see the pickup in an easy overview, to check if they should close out or open availability depending on their contracts. For this reason we have added a Company and Travel Agent selection to the Occupancy report, to quickly see an overview of booked spaces by this agent in the future.

Added Export to Activity Report
One of the most forward thinking reports we have in Mews is the Activity Report where you can identify peaks in operations and booking trends. We added an option to export this report to excel.

25 AUGUST 2016
  • Reservations Report: added reservation products to the report, so that hoteliers can easily identify all the booking elements directly on screen.
  • Availability Report: added a selection for travel agent. So now you can filter the production per travel agent, daily per room category. This is useful for hotels who have traditional allotments and need to check production.
  • Distributor: added support for Marin tracking, required for TravelClick PPC campaign tracking.
  • Distributor: added support for Facebook Pixel Standard Events: for tracking of performance of FB advertisement conversion.
  • Siteminder: improved parsing of notes sent via XML's into the reservation notes in Mews.
  • Batch Check-out: retain the filter value pre-settings even after running a batch check-out. So if you selected "notes" to be shown, once you have run the Batch Check-out, that filter will still be preselected.
  • Mews Merchant: possibility to change the default currency from EUR to another currency (USD / GBP), this feature is mainly useful for non-EU hotels. Additionally its now also possibly to update the "Payment Description Field" which will be transposed to the guest bank statement, to avoid confusion.
17 AUGUST 2016
  • Virtual Credit Cards: now that Booking.com and Expedia are starting to push the usage of virtual credit cards, we have added an option to mark a new card as "virtual" which excludes those bookings from getting e-mail receipts.
  • Timeline Room Search: by popular demand, we have added a Room Number search box on the timeline, allowing large hotels to quickly scroll to the room they are looking for.
  • Confirmation E-mail Update: we have added the number of guests on a booking to all confirmation e-mails.
11 AUGUST 2016

Timeline

  • Added days-of-week to the timeline
  • Display last name of guests before first name, so if you have a short booking the last name is preserved, which is important during guest contract

Customer Profiles Report Extensions

  • Customer telephone number
  • Gender
  • ID Type
  • City
5 AUGUST 2016

Released a new version of the Mews Navigator iOS app. This new version is significantly faster than the original version. This provides a more seamless guest experience, and heightens the engagement of customers ensuring they get the best on-property experience.

1 AUGUST 2016

We have released a significant update to the Mews Connector API. This update contains a large number of updates requested by Revenue Management Systems, CRM's and other Data Management Platforms that would like to integrate into Mews. Companies who are currently working on building a connection to Mews:

  • Snapshot - Data Analytics
  • Juyo - Revenue Management
  • Revinate - CRM
  • Sheetsu - Google Sheets
  • Xotels - Revenue Management
  • Intelecom - Check-in Kiosk
  • LodgIQ - Revenue Management
  • Room Checking - Housekeeping
28 JULY 2016

Group Module - Adding bookings
Adding a booking to an existing booking: when you add a room to an existing group booking, we prefill in as many fields as possible (origin, business segment, company, etc) as the other bookings in the group share.

Channel Managers - Connection Speed
We have sped up the time between the end and start of inventory/rate updates. This significantly lowers the chances of overbookings for hotels as it makes the window smaller. This will have the biggest impact on the connection with Siteminder, TravelClick, Availpro, Webhotelier and HotelREZ.

20 JULY 2016
  • Children: Added possibility to amend amount of adults/children in the group module (previously you could only amend adults).
  • Check-out Room Status: Added option to specify whether check-out changes the room status to "dirty" or leaves it in its state at the time of check-out (this is important for hostels using the Batch Check-out feature).
  • Room Status Report: we have added a date selector to this report, which will allow housekeepers to plan for upcoming days as well.
14 JULY 2016
  • Reservation Assignment Strategy: for hostels its not possible to follow a different reservation room assignment strategy for Beds/Dorms/Rooms. This allows you to keep your bed bookings on certain floors, and group bookings on other floors.
  • Travel Agent Commissions: we have extended the reporting on Travel Agent commissions. You can now calculate commission not only on gross rates (Booking.com) but also correctly for net rates (Expedia Pay).
24 JUNE 2016

Adyen/Mews Merchant Updates Mews Merchant: we launched our own payment gateway, allowing hotels to onboard at the time of contracting, rather than a 2-month process having to deal with they payment gateway directly. This was one step closer for Mews to become a full one-stop-shop for hoteliers.
This update included some great new features for all payment gateways:

  • Possibility to refund directly from Mews Commander
  • If a hotel posts a refund directly in the Payment Gateway, this is also imported into Mews automatically
  • Hotels receive e-mail notifications in case of charge-back requests.
  • Seamless switch possible to quickly migrate to another payment gateway, giving hoteliers freedom of choice in gateway.
  • We seamlessly integrated the Mews Merchant product in the Distributor, so that the booking journey is not interrupted by a payment screen on an external page.

Billing Print Quality: improved the quality of the printed hotel logos on bills.
Batch Check-out Report Improvements

    • Added possibility to display customer and reservations notes.
    • Possibility to select a sub-set of reservations to check-out only.
    • Possibility to quickly select/deselect all bookings.
    • Improved the speed of the batch check-out.

Contextual Help Screens
We added contextual help buttons on all reports and configuration screens. Clicking on the question mark on any screen takes you straight to the section in the guide that explains that specific page. This should help hotels in getting to know the full functionality and possibilities of the Mews Commander.

17 JUNE 2016

Distributor - Alternative Dates
If a guest visits the Mews booking engine, and on the selected dates the hotel does not have availability, we now offer 4 alternative date options to see if the customer is flexible in their travel dates.

Translation Tool
We developed a great translation tool for the system, this allows quick and fast translation of the system, and ensuring translations are released to the live system within 7 working days if needed. The Mews Commander PMS is now available in:

  • English
  • Dutch
  • Czech
  • Russian
  • Portugese
  • Spanish
  • French
  • German
  • Georgian
  • Turkish
1 JUNE 2016

Search Box Upgrade
We released a significant upgrade to the old search box. The new search box is sorting results across 6 sub-groups, allowing different departments in the hotel to quickly find the booking/bill/guest they are looking for. The 6 main groups in which data is broken up:

  • Guest Profiles
  • Reservations
  • Groups
  • Bills
  • Travel Agents
  • Rooms

Within each sub-group, the system further filters results from the most relevant (on top) to the least relevant. Additionally you can load more search results (previously we only displayed 20 results) if there are for example many "John Smith's" in your hotel. Watch a 10 minute video explaining the full functionality: Watch it here!