Once you start your implementation, we will give you full access to the Mews University online. It’s full of comprehensive courses designed for each user and ensures that you will quickly learn how best to use the Mews Commander PMS.
Introduction and Menu bar Overview
This video will introduce you to the Mews Commander PMS. It will talk you through the main menu settings which are needed to get a basic understanding of the functionalities available.
Using the search function
We built a really powerful search function that allows to search through reservations, groups, rooms, bills, profiles, etc. This short video will explain the ins and outs of this functionality.
Creating Departments in Mews
This video details how you can create departments, allocate employees to departments, and use this functionality in Tasks and System Notifications.
Working with Cashiers in Mews
This video details how you can create Cashiers and assign Employees to Cashiers. Secondly, it explains how to post cash, run reports, and close your shifts.
Setting up stay services and stay products
In this video we will show you how to setup Stay Services such as Accommodation, and Stay Products such as City Tax and breakfast.
Setting up your e-mail templates
In this video we will show you how to setup your e-mail templates. We will show you what options are available to use so you can easily setup e-mails such as a confirmation and cancellation e-mail.
Setting up your accounting categories configuration
Before you start creating products and services, its important to ensure your accountant has agreed to the Accounting Category Configuration. Use this video to help you choose your categories.
Setting up your bill and invoice numbering
In Mews its possible to customise your bill naming and numbering. If this is not set, it will start from bill number 1 automatically and count upwards.
Setting up rate groups
In Mews we group rates according to Rate Groups. These groups cluster rates together, and assign rate rules, such as cancellation policies or credit card charging policies to all bookings that fall within that rate.
Creating promotional and other private rates
In Mews you can create rates that are linked to promotional codes, allowing guests on your website to redeem exclusive deals, only bookable with you. You can also create Corporate and Travel Agents rates, which allow you to link private rates to company accounts.
Creating Package Rules
In Mews it’s possible to link certain products to reservations automatically via Product Rules. These rules create a link between a rate and a product the moment a booking is made so that any booking made for a particular rate, will automatically include that item. Traditionally, this is also referred to as “Packages”.
Manage your availability
How to manage your availability on a room type level. This will ensure that you are always selling the correct amount of rooms on all of your online channels.
Advanced billing options
How to set up accommodation routing and make changes to a reservation with a closed bill. You’ll also learn how cancellation fees are posted in the PMS. These are some of the more complex but really great features of Mews.
The Guest Ledger Reports is an overview of all guest profiles with unpaid or unsettled balances on their accounts. This report should be checked daily by Accountants and Front Office Managers to ensure no outstanding bills go unnoticed.
The activity report is a great tool for anyone who wishes to analyse the operations of the hotel. It’s a graphical display, by day-of-the-week and by the hours in the days, to help analyse your operational hotspots. Have a look at this video to understand how to track check-in and checkout, housekeeping and booking creation.
One of the most used reports in the system, giving an overview of all arrivals, departures, no shows, and in house guests, including links to their bookings and profiles.
Room Status Report
This report is key to Housekeeping Management, to quickly see a list of all rooms, the room statuses, bookings and any comments related to those bookings.
Customer Profiles Report
This report that allows you to see all guests in house, or on arrival, and track how thoroughly their profiles have been completed. This is often important for the government, who would like to track this kind of information.